Shipping & Handling – Sun Up Shoes

Thank you for choosing Sun Up Shoes. We want to ensure that your shopping experience is seamless from the moment you place your order to the moment your new footwear arrives at your doorstep. This Shipping & Handling policy outlines our shipping methods, processing times, delivery estimates, and important information regarding domestic and international orders.

1. Order Processing

Once you place an order with Sun Up Shoes, we get to work right away to prepare your items for shipment.

Processing Time

Most orders are processed within 1–3 business days (Monday through Friday, excluding public holidays)

Orders placed on weekends or holidays will begin processing on the next business day

During peak seasons, promotional events, or high-volume periods, processing may take 3–5 business days

Order Confirmation

You will receive an order confirmation email immediately after placing your order

A shipping confirmation email with tracking information will be sent once your order has been shipped

Order Modifications
If you need to modify or cancel your order, please contact us as soon as possible at sunupshoes@outlook.com. Once an order has been processed or shipped, modifications may no longer be possible.

2. Shipping Methods & Delivery Times

We offer a variety of shipping options to meet your needs. Delivery times are estimates and begin from the date of shipment, not from the date the order was placed. Please note that processing time is separate from shipping time.

Domestic Shipping (Within the United States)

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3–7 business days Calculated at checkout
Expedited Shipping 2–3 business days Calculated at checkout
Express Shipping 1–2 business days Calculated at checkout
International Shipping

We are proud to ship to customers around the world. International shipping times vary depending on destination, customs processing, and carrier.

Region Estimated Delivery Time
Canada 5–10 business days
Europe 7–14 business days
Australia / New Zealand 7–14 business days
Asia 7–14 business days
Rest of World 10–20 business days
Note: International delivery times are estimates and may be extended due to customs clearance, local postal service delays, or other factors beyond our control.

3. Shipping Rates

Shipping rates are calculated based on the following factors:

Shipping destination

Selected shipping method

Total weight and dimensions of the package

Order value (promotional free shipping offers may apply)

You can view the exact shipping cost for your order at checkout before completing your purchase.

Free Shipping
From time to time, we may offer free shipping promotions. Free shipping, when offered, applies to Standard Shipping only (unless otherwise specified) and is valid for eligible destinations as stated in the promotion terms. Any applicable free shipping threshold will be clearly displayed on our website.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

Your unique tracking number

A direct tracking link to monitor your package's journey

The name of the shipping carrier

Tracking Updates

Tracking information typically becomes available within 24–48 hours after you receive your shipping confirmation email

You can track your package directly through the carrier's website using the tracking number provided

For international orders, tracking may show limited updates once the package leaves the originating country. You may need to use the same tracking number on your local postal service's website for more detailed information

For more detailed tracking assistance, please refer to our Track Your Order page or contact us at sunupshoes@outlook.com.

5. Shipping Carriers

We work with trusted shipping carriers to ensure reliable and timely delivery of your orders. Depending on your location and selected shipping method, your order may be shipped via:

USPS (United States Postal Service)

UPS (United Parcel Service)

FedEx

DHL Express

Local postal carriers (for international deliveries)

We reserve the right to select the most appropriate carrier for your order based on destination, package weight, and shipping method.

6. International Shipping

Customs, Duties, and Taxes
For international orders, please be aware that your package may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in the price you pay to Sun Up Shoes and are the responsibility of the customer.

Customs policies vary widely by country

We recommend contacting your local customs office for information on applicable duties and taxes

We are required by law to declare the full value of the items on customs forms

We cannot mark items as "gift" or undervalue shipments

Delays Due to Customs
Customs clearance procedures can sometimes cause delays beyond our estimated delivery times. While we strive to ensure t

imely delivery, we have no control over customs processing and cannot be held responsible for delays caused by customs authorities.

Undeliverable International Packages
If a package is returned to us due to:

Refusal to pay customs duties or taxes

Incorrect or incomplete shipping address

Failure to pick up the package from the local post office

Refusal of delivery

We will issue a refund for the product value only, minus any shipping costs incurred. Shipping fees and any return shipping costs are non-refundable in such cases.

7. Shipping Restrictions

P.O. Boxes and APO/FPO Addresses
We ship to P.O. boxes and APO/FPO addresses via USPS. Please note that delivery times for APO/FPO addresses may be longer due to military mail processing.

Remote or Rural Areas
Shipments to remote, rural, or hard-to-reach areas may experience longer delivery times. Additional surcharges may apply and will be communicated at checkout or via email.

Countries We Ship To
We currently ship to a wide range of countries. If your country is not available at checkout, please contact us at sunupshoes@outlook.com, and we will do our best to accommodate your order.

8. Shipping Delays

While we strive to meet all delivery estimates, there may be occasional delays due to:

High-volume periods (holidays, sales events)

Weather conditions or natural disasters

Carrier disruptions or service interruptions

Customs clearance delays (for international orders)

If your order experiences a significant delay, we will notify you via email as soon as possible. Please note that shipping estimates are not guaranteed, and we are not liable for delays caused by carriers or circumstances beyond our control.

9. Lost or Stolen Packages

We take the safe delivery of your order seriously. Once a package is marked as "Delivered" by the carrier, the responsibility for the package transfers to you.

If Your Package Is Marked "Delivered" but You Haven't Received It:

Check around your property (porch, mailbox, side door, with neighbors)

Wait 24–48 hours – carriers sometimes mark packages as delivered before physical drop-off

Contact the carrier directly with your tracking number for more detailed delivery information

If you still cannot locate your package after 48 hours, please contact us at sunupshoes@outlook.com

We will work with you and the carrier to investigate the matter. Please note that we cannot issue refunds or replacements for packages marked as "Delivered" unless the investigation confirms that the package was not delivered to the correct address.

If Your Package Is Lost in Transit:
If tracking shows no updates for an extended period (15+ days for domestic, 25+ days for international), please contact us, and we will initiate a trace with the carrier. If the package is confirmed lost, we will offer a replacement or refund at our discretion.

10. Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate before completing your order. We are not responsible for delays, non-delivery, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If you realize you entered an incorrect address after placing your order, please contact us immediately at sunupshoes@outlook.com. If your order has not yet shipped, we will update the address at no cost. If your order has already shipped, we cannot make changes, and you may need to contact the carrier directly to redirect the package (additional fees may apply).

Packages returned to us due to an incorrect address will be subject to:

A reshipping fee (if you wish to have the order resent)

Refund of product value minus original shipping costs (if you prefer a refund)

11. Split Shipments

If your order contains multiple items, they may be shipped separately depending on product availability and warehouse locations. You will receive separate shipping confirmation emails for each package, each with its own tracking number. There is no additional charge for split shipments.

Email: sunupshoes@outlook.com
Response Time: 24–48 hours, excl

uding weekends and holidays

When contacting us, please include your order number and any relevant details so we can assist you as quickly and efficiently as possible.

Summary Table

Topic Details
Processing Time 1–3 business days (may extend during peak periods)
Domestic Shipping (US) 3–7 business days (Standard), 2–3 (Expedited), 1–2 (Express)
International Shipping 7–20 business days depending on destination
Tracking Provided via email; updates within 24–48 hours
Customs/Duties (Intl) Customer responsibility
Lost/Delivered Issues Contact us after 48 hours; we will investigate
Address Changes Contact immediately; changes not possible after shipment
Free Shipping Offered from time to time; see promotions for details